Buy X Get Y – Refund & Exchange Policy:

The full order must be returned along with the gift with purchase. No separate item returns will be accepted.

Items included in the promotion cannot be exchanged.

Delivery Method:

Shipping options may vary depending on your delivery address, the time of your purchase, and item availability. During sale periods and promotions, delivery time may be longer than usual.

Your order will be delivered within 3–5 business days. Due to high demand, delivery may be delayed.

If your order includes multiple items, they may be delivered separately.

Return Policy:

Thank you for shopping with BNSWatches. If you are not completely satisfied with your purchase, you may return it for a full refund or exchange.

Return Conditions:

  • All returned items must be new, unused, and in original packaging with all tags and labels attached.
  • Returns must be made within 14 days from the delivery date.
  • You must visit the nearest BNSWatches branch to return or exchange your items.
  • Alternatively, we can send a courier to collect the item. A pickup fee (equal to the original shipping fee) will apply.

Refunds:

  • If paid by cash: Refund will be added to your Store Credit for use in future online purchases. This credit is non-refundable.
  • If paid by credit card: Refund will be issued directly back to your card.
  • Installment orders: Partial refunds are currently not supported (except for valU). You must return the full order if you wish to cancel any part of it.

Promotion Return & Exchange Terms:

  • The full order must be returned. No individual item returns unless the promotion terms apply.
  • Items purchased online can be returned in-store or via courier (call customer service).
  • You have 30 days from the purchase date to report any product defect.
  • Refunds are processed only through the original payment method.
  • The following items cannot be exchanged or returned for health reasons: perfumes, watches, eyeglasses, underwear, swimwear, sports bras, jewelry, accessories, and masks.

Need Help?

Contact us if you have any questions or concerns.

Hotline: +20 120 197 8399